Service Desk

The Service Desk we developed at IXIT is integrated with Microsoft Office 365. It has been designed from small and big companies.

Any person or entity (as a shop for instance) can quickly raise a new issue into the Service Desk, so it can be globally and easily solved.

Based on the type of issue raised and its priority, the system detects the users responsible of its resolution, notify them by email and assign them a task that includes the automatically generated ticket number.

It is also possible to create a new issue by sending an email to a generic address like

Service Desk homepage

Each issue follows a control workflow that depends on the type of issue, its priority and the person that raised it.

Each time a new issue is raised, it is assigned a unique number: the ticket. It helps for a better tracking of the issue by the managers and by the person that raised it.

The Service Desk includes a control panel (dashboard) where the administrators have a global overview of the system and the issues status. From their personal dashboard everyone can see the current status of the issues they raised.

Service Desk: issues list
Service Desk statistic reports

Want to know more?

The service desk that we implemented in IXIT is customizable and respond to the precise needs of each company, regardless of their characteristics. Do not hesitate to contact us for more information.

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